Shipping and Returns

Shipping

Many items are handmade to order, so processing time will vary depending on the item.  The usual processing time is 2 to 7 days before shipment, you will be contacted with updates on your order status.

Returns

I accept returns within 14 days of receiving your order.  You must email ivorymoonjewelry@gmail.com to begin the return process.  Returns must be in new and unused condition and buyers are responsible for shipping cost.  If the reason is damage, a photo of the damage needs to be included in the email.

Exchanges

If you would like to exchange a item you must email ivorymoonjewelry@gmail.com within 14 days of receiving your order.  Your exchange will not be sent until i receive the original item.  Buyer is responsible for all shipping costs.