Shipping and Returns
Shipping
Many items are handmade to order, so processing time will vary depending on the item. The usual processing time is 2 to 7 days before shipment, you will be contacted with updates on your order status.
Returns
I accept returns within 14 days of receiving your order. You must email ivorymoonjewelry@gmail.com to begin the return process. Returns must be in new and unused condition and buyers are responsible for shipping cost. If the reason is damage, a photo of the damage needs to be included in the email.
Exchanges
If you would like to exchange a item you must email ivorymoonjewelry@gmail.com within 14 days of receiving your order. Your exchange will not be sent until i receive the original item. Buyer is responsible for all shipping costs.